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Bedbugs found at Gates Maximus location

A Maximus call center in Gates is dealing with unwelcome visitors — several bedbugs were found in the building this week.


The health care administrative services company, situated in the Rochester Technology Park, has been working with pest control to address the issue, which the company is confident is “not an infestation,” said company spokeswoman Lisa Miles.

“Bedbugs are almost always carried into the workplace through clothing, fabric or belongings of people entering the facility,” she said in an emailed statement. “We are trying to identify the root cause of the insects so that we can provide support to permanently resolve this issue.”


Adult bedbugs are about the size of an apple seed, and, once introduced at a location, such as a hotel room or house, can rapidly spread to other locations. They’re mostly active at night, are very good at hiding and feed on the blood of mammals. They don’t just live in or near beds — they can be present on nearly any surface.

Their bites usually itch and cause mild welts, similar to mosquito bites. Some people get more severe rashes, while others don’t react to the bites at all.


The Occupational Safety and Health Administration received a bedbug complaint from the Maximus facility, said spokesman James Lally, and is handling it through a non-formal complaint procedure. OSHA contacts the employer, alerting officials to an alleged unsafe or unhealthy condition and asking them to investigate and take action if necessary, said Lally. The employer has five days from notification to investigate and reply to OSHA, he said.

The Monroe County Department of Health also got a complaint about Maximus on Monday, said senior public health educator John Ricci. Maximus management said they’d hired an exterminator, and the health department plans to monitor the situation and respond further in conditions don’t improve, he said.